Your privacy
Last updated: July 16, 2026 · Effective: July 16, 2026
This Privacy Policy explains how ProHealth Home Care, Inc. ("ProHealth", "we", "us") collects, uses, discloses and protects personal information through prohealth.us and related online forms, including our referral form, careers application, contact form and website chat.
Two different rulebooks apply to us. Health information we hold about our patients as a HIPAA-covered entity is governed by our Notice of Privacy Practices, not by this policy. Everything else, website visitors, job applicants, referring providers, and general enquiries, is governed by this Privacy Policy and by the California Consumer Privacy Act as amended by the CPRA.
ProHealth Home Care, Inc. is a California home health, hospice, palliative care and home care agency operating from six offices and serving 20 California counties. We are the business responsible for the personal information described here.
We collect only what we need for the purpose you contacted us about. Depending on how you use the site, that may include:
| Category (CCPA) | Examples we actually collect | Where it comes from |
|---|---|---|
| Identifiers | Name, phone number, email address, IP address | Chat, contact form, careers form, referral form |
| Customer records | Patient name, date of birth, insurance, county; referrer name and organization | Referral form (submitted by a provider or family member) |
| Professional or employment information | Resume contents, work history, license type and number, preferred office | Careers application form |
| Medical / health information | Free-text clinical notes voluntarily entered on the referral form (e.g. diagnosis, urgency); service of interest | Referral form |
| Internet / device activity | Pages viewed, referring URL, browser and device type, approximate region | Automatically, via privacy-friendly analytics |
| Inferences | Which service you appear interested in, so we route your enquiry to the right team | Derived from the above |
Sensitive personal information. Health information and government identifiers (such as a professional license number) are "sensitive personal information" under the CPRA. We use it only to provide and improve the service you asked for, or to evaluate your job application, never to infer characteristics about you. You therefore have no need to exercise the "limit the use of my sensitive personal information" right, but you may contact us at any time regardless.
Please don't send us medical details you don't have to. Our contact form and chat are not secure channels for protected health information. For anything clinical, call us.
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
ProHealth does not sell personal information, and does not share it for cross-context behavioral advertising, as those terms are defined by the CCPA/CPRA. We have not done so in the preceding 12 months. We do not knowingly collect information from children under 16, and we would not sell it if we did.
Because we don't sell or share, there is no "Do Not Sell or Share My Personal Information" link on this site, there is nothing to opt out of. You may still exercise every other right described below.
We disclose personal information only to parties who help us deliver the service, under written contracts that restrict their use of it:
We do not allow third-party advertising trackers on this website.
| What | How long | Why |
|---|---|---|
| Website enquiries and callback requests that don't become patients | 24 months, then deleted | Follow-up and service quality |
| Referral data that becomes a patient record | Per medical-records law, generally 7 years after the last date of service; longer for minors | Medicare and California licensure requirements |
| Job applications and resumes (not hired) | 3 years from application | EEO recordkeeping and future opportunities |
| Analytics data | Aggregated after 14 months | Understanding what's useful on the site |
When a retention period ends, we securely delete or de-identify the data.
If you are a California resident, you have the right to:
How to exercise them: use our Data Request form, call 877.667.8770, or write to the Privacy Officer at the address above. We will verify your identity before acting, usually by confirming details you already gave us, and for sensitive requests by asking for a signed declaration. An authorized agent may act for you with written permission.
Our timeline: we confirm receipt within 10 business days and respond within 45 calendar days, extendable once by a further 45 days if we tell you why. There is no charge unless a request is manifestly unfounded or excessive.
Important limits. Some information we must keep by law, most notably patient medical records under Medicare and California licensure rules, and certain employment records. Where we can't delete something, we'll tell you exactly which exception applies and delete everything else.
HIPAA. Protected health information about our patients is governed by our Notice of Privacy Practices, which grants rights that in some cases exceed those above (including the right to an accounting of disclosures and to request restrictions).
GDPR / UK GDPR. Our services are offered only in California and this site is not directed to the EEA or UK. If you are located there and contact us anyway, we process your information on the basis of your consent or our legitimate interest in replying, and you may exercise access, rectification, erasure, restriction, portability and objection rights via the same channels.
California "Shine the Light" (Civil Code § 1798.83). We do not disclose personal information to third parties for their own direct marketing purposes.
This site uses only what it needs to work:
We honor Global Privacy Control (GPC) browser signals. We do not use advertising cookies, retargeting pixels or social media trackers.
All traffic to this site is encrypted with TLS. Form submissions are transmitted over encrypted connections to access-controlled storage; resumes are stored in a private bucket that is not publicly listable. Access is limited to staff who need it, protected by unique accounts and multi-factor authentication, and logged. We maintain administrative, physical and technical safeguards consistent with the HIPAA Security Rule for systems that touch protected health information.
No system is perfectly secure. If a breach affects your unencrypted personal information, we will notify you and the California Attorney General as required by Civil Code §§ 1798.29 and 1798.82, and (where PHI is involved) as required by the HIPAA Breach Notification Rule.
This site links to third-party sites (Google Maps, our social media profiles, Medicare.gov). Their privacy practices are their own, and we encourage you to read their policies.
We review this policy at least annually. If we make a material change we will update the "Last updated" date above and, where the change is significant, post a notice on our homepage. Continued use of the site after an update means you accept the revised policy.
Accessibility Statement. ProHealth Home Care, Inc. is committed to ensuring digital accessibility for all individuals, including people with disabilities. We strive to provide a website that is accessible, user-friendly, and consistent with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
We are continually working to improve the accessibility and usability of our website by identifying and addressing potential accessibility barriers.
If you experience difficulty accessing any content, feature, or functionality on this website, or if you require assistance with any part of the application process, please contact us using the information below. We will make reasonable efforts to provide the information or assistance you need in an accessible format.
Human Resources
Phone: 877.667.8770
Email: HR@prohealth.us
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific Time
If you are applying for employment and require a reasonable accommodation during the application or interview process, please notify Human Resources so appropriate arrangements can be made.
We welcome your feedback regarding the accessibility of our website and are committed to continually improving the user experience for all visitors.
Contact our Privacy Officer: ProHealth Home Care, Inc., 1420 River Park Drive, Suite 200, Sacramento, CA 95815 · Toll free 877.667.8770 · privacy@prohealth.us · Mon–Fri 8:30am–5:00pm Pacific.
You may also submit a request or complaint using our Data Request form. We will never retaliate against you for exercising your privacy rights.
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