Accessibility Statement

ProHealth Home Care believes health care is a right, not a privilege, and that has to include being able to use our website. Many of the people who need us most are living with vision, hearing, motor or cognitive disabilities. We build accordingly.

1. Our conformance target

We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we design with the expectations of the Americans with Disabilities Act, Section 504 and Section 1557 of the Affordable Care Act in mind. Current status: partially conformant, most of the site meets the standard, and we are actively remediating known gaps listed below.

2. What we've done

• Semantic structure, real headings, landmarks, and lists so screen readers can navigate the page logically.
• Keyboard access, every interactive element, including the chat assistant, the office map and all forms, is reachable and operable by keyboard with a visible focus indicator.
• Color contrast, text and interface colors are chosen to meet or exceed the 4.5:1 (and 3:1 for large text) ratios.
• Reduced motion, all animation is disabled automatically when your device requests reduced motion.
• Text alternatives, meaningful images have descriptive alternative text; decorative images are hidden from assistive technology.
• Forms, every field has a persistent visible label, errors are described in text (not by color alone), and required fields are announced.
• Resizing and zoom, content reflows to 320px and remains usable at 200% zoom without horizontal scrolling.
• Plain language, we write for people making hard decisions under stress.

3. Known limitations

We tell you these honestly rather than claim perfection:

• The California office map conveys location visually. Every office it shows is also listed as accessible text with a full address and directions link immediately beside it, so no information is available only in the map.
• Embedded third-party content (Google Maps, video players, social media) may not fully meet WCAG 2.1 AA; we're limited by the vendor. Contact us and we'll provide the information another way.
• Older PDF documents may not be fully tagged for screen readers. We will provide an accessible version on request, at no charge.

4. Assessment and testing

Our approach includes automated testing during development, manual keyboard-only testing, and screen-reader testing with assistive technology. We review the site against WCAG 2.1 AA at each significant release.

5. Alternative ways to reach us

If any part of this site is a barrier, you never have to use it to reach us:

• Call toll free, 877.667.8770, Mon–Fri 8:30am–5:00pm Pacific; on-call clinical support 24/7 for patients.
• Relay services, dial 711 for California Relay (TTY/VCO/HCO) and ask for our toll-free number.
• Language assistance, free interpreter services in your language; see our Nondiscrimination Notice.
• Accessible formats, we provide large print, audio, or accessible electronic formats of any information on this site, free of charge, on request.

6. Feedback and complaints

We treat accessibility problems as bugs, not opinions. Tell us what happened, the page you were on, and the assistive technology you were using, and we will acknowledge within 5 business days and aim to resolve within 30 days. Contact our Accessibility Coordinator at 877.667.8770 or accessibility@prohealth.us, or use our contact form.

You may also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, see our Nondiscrimination Notice for details.

Questions or complaints

Contact our Privacy Officer: ProHealth Home Care, Inc., 1420 River Park Drive, Suite 200, Sacramento, CA 95815 · Toll free 877.667.8770 · privacy@prohealth.us · Mon–Fri 8:30am–5:00pm Pacific.

You may also submit a request or complaint using our Data Request form. We will never retaliate against you for exercising your privacy rights.