Nondiscrimination Notice

ProHealth Home Care, Inc. complies with applicable Federal civil rights laws and California law, and does not discriminate on the basis of race, color, national origin, ancestry, religion, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, medical condition, genetic information, citizenship, primary language, immigration status, or source of payment. We do not exclude people or treat them differently for any of these reasons.

1. What we provide, free of charge

To people with disabilities, so they can communicate effectively with us:

• Qualified sign language interpreters
• Written information in other formats, large print, audio, accessible electronic formats, other formats on request
• California Relay Service, dial 711

To people whose primary language is not English:

• Qualified interpreters, including by telephone
• Information written in other languages

These services are always free. You will never be asked to bring your own interpreter, and we will not ask a family member or a child to interpret for you. If you need any of them, simply call 877.667.8770.

2. Language assistance in your language

3. How to file a grievance with us

If you believe ProHealth failed to provide these services, or discriminated in any way, you may file a grievance with our Civil Rights Coordinator. We will not retaliate against you for filing.

• Civil Rights Coordinator, ProHealth Home Care, Inc. 1420 River Park Drive, Suite 200, Sacramento, CA 95815
• Phone, 877.667.8770 (Relay: 711) · Email, civilrights@prohealth.us

You may file in person, by mail, by phone, by fax or by email. If you need help filing, our Coordinator will help you. We will acknowledge your grievance within 5 business days and respond in writing within 30 days.

4. How to file a civil rights complaint with the government

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically at ocrportal.hhs.gov, or by mail or phone:

U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019 · TDD 1-800-537-7697

Complaint forms are available at hhs.gov/ocr/office/file.

In California, you may also contact the California Civil Rights Department (calcivilrights.ca.gov) or the California Department of Public Health, Licensing & Certification Program for concerns about care.

5. Employment

ProHealth is an equal opportunity employer. We make employment decisions without regard to any protected characteristic, and we provide reasonable accommodation to applicants and employees with disabilities and for sincerely held religious beliefs. If you need an accommodation to apply for a job, including an alternative to our online application, call 877.667.8770 and we will arrange it.

Questions or complaints

Contact our Privacy Officer: ProHealth Home Care, Inc., 1420 River Park Drive, Suite 200, Sacramento, CA 95815 · Toll free 877.667.8770 · privacy@prohealth.us · Mon–Fri 8:30am–5:00pm Pacific.

You may also submit a request or complaint using our Data Request form. We will never retaliate against you for exercising your privacy rights.